Exchanges or complaints of goods, the process of training a new colleague to the company, the process creating a new advertising campaign, the process of deploying new products, the process of setting up a new email account, etc. FAQ The last fragment of the knowlge base is the frequently askd questions alias FAQ (= frequently askd questions). If you have a well-organize information and process database, then you could probably do without this component, but I still recommend having it. The FAQ is mainly for (new) people in your company or co-workers.

To it you will not have to repeat

Certain things over and over again. There is Jordan WhatsApp Number List no nee to limit yourself to only the most frequent questions, but at the same time you can use the FAQ as a place for more general information such as how the company was foundd, what is the content of which department, who to contact if something happens, or why we do this this way and not otherwise. Or for things significantly more complicate – for example, such an extensive scheme of e-mailing marketing including all connections. Know that the more things you explain like this, the more time (not only yours) you will save in the future.

How to create a base you decide

The easiest way to create it will probably be mind maps (I use Simplemind, Whimsical is also great ). Proce from the core of your business to more breadth and depth, and then try to assign (database, process, FAQ, or anything else meaningful you can think of). Mind map of the e-shop If you have the impression that there is too much for you, rd route analysis will help you Singapore Lead with prioritization, for example, when you solve the most important things bas on how much is being solvd and how many people are solving them. Re route analysis When it comes to the form of the knowlge base itself, there are many possibilities. Even more so if you have parts of your database divid – processes can be in Google documents.