What functions does a PBX or virtual switchboard offer? It provides a single number for external users to contact any employee or department in the company. Distribute calls to agents depending on user nes with an ACD protocol. Connections and disconnections made correctly. It automates answer calls and allows you […]
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Training: when you have to train new agents you will have hours and hours of conversations, questions, answers and witty outings from your agents. Everything will be easier when it comes to testing new workers. New doors: implementing call recording in your call center can open many doors for you. […]
A third message shortly before a month: if necessary, offer an offer on the products in your cart a few days before it expires. SMS Marketing strategies are vital to grow well and fast. Now you know another way where you can implement them. Send comment Your email address will […]
Send comment SMS marketing in customer retention strategies Sep 21, 2022 | Telemarketing | 0 Comments SMS marketing in customer retention strategies Getting customers is the main objective of advertising campaigns . But no, it is not the most important thing for your business. The real challenge and success come […]
To become a priority for many companies. Consumer decision-making is increasingly focus more on customer service than on price or product quality. Users want to know that they will have a good after-sales service and they prioritize it over other factors. Today we talk about technologies that promise to improve […]
Of this type, you ne to customize. This strategy is nothing more than segmenting according to tastes, hobbies, type of customer, age or product and showing relevant information depending on the filters, including your promotional messages. There are thousands of tools to be able to do it easily in your […]
Its use is immiate or very short term. What is Intent Data The Intent Data are data sets extract from potential customers that, well treat, can prict very close behaviors. The analysis of this data is bas on the behavior and searches carri out on the Internet. The Intent Data […]
This experience can start from the advertising they see on said website and also from the acts they perform on it. They follow the behavior of the user to determine where they stay or which interest group they belong to . An example: cookies are responsible for saving the shopping […]
Advantages of Inbound Telemarketing Solve doubts: in the pre-purchase phase, the customer usually has doubts about the product or service. The inbound allows you to solve them and close the sale. More ROI: 82% of marketing leaders believe that inbound generates a very positive return on investment (ROI) for the […]
CRM software: a source of profit for the call center The CRM focuses its efforts on improving the customer relationship with the call center or the call center. Its objective is to satisfy the user , improve the optimization of calls and control waiting lists. Well optimiz, a CRM is […]
