Additionally, she is not only considered a regional 911 luminary, but her experience and expertise are recognized nationally. For example, she sits on numerous prestigious boards and councils, including the FCC’s Communications Security, Reliability and Interoperability Council (CSRIC). And she was recently appointed by the U.S. Secretary of Commerce Wilbur Ross to the FirstNet Authority board. Check out her impressive bio. Graciously, Director Homes took some time out of busy schedule to speak with me. Although I have never met Director Holmes.

I regularly follow her work

The informative conversation covers the current challenges and accomplishments facing the 911 industry. Let’s take a look at our conversation. How has OUC evolved from the time you arrived in January 2016 to Andorra Email Lists now? When I arrived there were 25 key 911 operations vacancies and the training department was defunct. With the Mayor’s support, I got right to work filling those positions and creating the agency’s first-ever Office of Professional Standards and Development (OPSD), which is has been key in formalizing training and instituting a culture where quality assurance is pivotal.

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We were also able to create true redundancy

By standing up a secondary hot backup center, 24 hours-a-day, and integrating a tertiary site, the Tactical Homeland Operations Response (THOR) mobile 911 Public Safety Answering Point (PSAP). major Singapore Lead wins like the complete overhaul of our telephony and dispatch systems and equipment, bringing our operations systems in line with current technological advancements. How has your customer changed? In the age of social media, everyone is looking for instant gratification. For 911, that can oftentimes translate into unrealistic expectations. Nevertheless, we regularly adopt new cutting edge technologies to enhance our performance as much as possible.

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