Organizations today should be using text and leaders overcome that? speech analytics from WEM as a frame for collecting even more data to increase and continually optimize their knowledge base.”
– Steve Leaden, President, Leaden Associates
“Staff for it. Organizations need to hire people and have them do the job of using customer insights to provide more value to the organization — to extract meaningful information from the data they’re getting — and not have it be part of someone else’s job.”
– Melissa Swartz, Founder, Swartz Consulting, LLC
“One way CX leaders can get more information accurate cleaned numbers list from frist database from their customer data is to learn by being their own customer. Go through a full customer journey, follow what the customer experience is like,
see where the pain points are, see what you would want to change if you were your own customer.
When you go through the whole process — start to finish — of what your customers experience, you can then use that qualitative data with other insights to improve that experience.”
– Kyle Leaden, Consultant, Leaden Associates
“Think about that push and pull of data. You which csp model is best for me? want to make sure that you’re getting data from your critical CRMs, ERPs… leaders overcome that? all those places. And within your system,
you’re generating a lot of data that could push back into the machine learning models so they have something to aggregate, something to analyze.
When you think about the role of generative
AI, it’s creating something out of phone number list something. If you have nothing for it to create from, you’re at zero. You need to make sure you’re pumping enough data into your
CX system and that you’re generating enough leaders overcome that? data across voice, digital, bot interactions, WEM, etc.
And you need to analyze it properly across positive and negative sentiment. You need to make sure your AI models are running enough data to give you an output that’s optimized and that’s beneficial for your business.”