Relationship between Lean Six Sigma and Customer Satisfaction

Relationship between During the industrial revolutions, some management systems were developed with the most different objectives.

If at first companies did not want to waste and suffer losses, over time, the customer’s view of the products or services purchased began to be recognized as intangible value.

In light of these assessments, the Lean Six Sigma methodology gained ground. Experts realized how to apply the management model not only in industry, and thus the approach was disseminated throughout the world.

What is Six Sigma?

Six Sigma is a methodology focused on asia mobile number list quality products. Its definition is linked to the elimination of defects, based on reducing variation in results and seeking standard deviation.

Imagine a grain industry. Each bag sold contains 1 kg of beans, for example. If there is a very large variation in the weight of each package of beans, it is a sign that the product is not being delivered with quality.

If, when purchasing 1 kg of beans, the customer realizes that the package actually weighs 900 g, the consumer will feel cheated by the purchase. However, if the factory supplies products weighing much more than 1 kg, the company will be making a loss.

Based on this understanding, Six Sigma realized that it should deliver products within a specific standard. In other words, as in the example, each bag of beans must weigh exactly 1 kg.

In this way, the methodology established a precision number of 99.9997% free of defects. This means having only 3.4 defects per million processes executed or less.

Lean Manufacturing vs Six Sigma: Understand the Difference

Lean Manufacturing and Six Sigma are  meet softline digital platform approaches, however, because they are similar, they are usually applied together, in search of excellent management.

Lean Manufacturing, or simply known as Lean, has its origins in the Toyota Production System (TPS) and is associated with the elimination of waste in processes. The goal is to optimize productivity and eliminate steps that do not add value to the end customer.

Meanwhile, Six Sigma is a set of practices that aim to improve processes and increase quality. It originated in the 1980s, and its emergence was attributed to Motorola, an American telecommunications company. Years later, it was disseminated by another American company, General Electric (GE).

Six Sigma uses data, or statistical analysis, to identify and correct problems that compromise product quality. The goal is to improve manufacturing so that all products are delivered with the highest quality.

Both Lean Manufacturing and Six Sigma are similar in that they prioritize cost reduction, increased process efficiency and aim to satisfy customer needs.

How did Lean Six Sigma (LSS) come about?

Lean Six Sigma is nothing more than the phone number taiwan of the Six Sigma methodology with the Lean philosophy. Upon realizing the synergy between the approaches, consultants began to point to the combination as ideal for business.

Companies that adopt Lean Six Sigma can achieve significant improvements in their processes, minimize costs and provide higher quality products and services. Consequently, achieving greater customer satisfaction, offering confidence that all products are supplied seeking the highest manufacturing quality.

Therefore, companies seeking continuous improvement and operational excellence choose to use both methodologies simultaneously.

Which sectors can we apply LSS?

Lean Six Sigma was developed in the industrial environment. However, due to its wide applicability in processes, it is now widespread in various sectors, ranging from operational areas to administrative activities, such as finance and customer service. Some experts use the term lean office .

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