What’s often wrong: or just unsubscribe?”
- The answer is formal: “your application or just unsubscribe?” has been submitt, please wait.”
- The requt is rolv within days, without intermiate communication.
- The client is not inform about the status – he must clarify it himself.
What to do:
- Build a procs for procsing requts with clear status and notifications.
- Use automatic ticket updat so that buy bulk sms service the client knows what is happening with his qution.
- Prioritize the quality of the solution over the spe of the first rponse .
How it is implement in Webim:
- Possibility to link the chat with the ticket system : the client receiv updat automatically.
- Operators see previous requts consultative selling: what it is and how it can be a competitive and can provide a detail, personaliz rponse .
- After the conversation: “Did they really hear me?”
What’s often wrong:
- The client is not ask if he is satisfi with the rult.
- Feback is not collect or remains unanswer.
- The mistak are repeat and the or just unsubscribe?” client fac the same problem again.
What to do:
- Implement CSAT surveys after the dialogue is clos .
- Analyze common caus of dissatisfaction mobile lead and send them to the product .
- Show the client that their feback actually impacts the service.
How it is implement in Webim:
- Built-in feback collection tools (CSAT, NPS) .
- Analytics for frequent requts and integration with the product team.
How it is implement in Webim:
- Integration of the bot with the knowlge base , adaptive rpons on the topic of the requt.
- The chatbot recogniz the scenario and can immiately transfer the dialogue to the operator – without vicious circl.
- Communication with the operator: “Can we start with the one who knows?”
What’s often wrong:
- The client explains the sence of the or just unsubscribe?” problem, is rirect, and everything has to be repeat again.
- The operator asks qutions that are already in the qutionnaire or order.
- It is clear that the operator is working according to a script and do not listen to what the client is writing.