The main objective of a telemarketer is to sell and not so much to offer support or answer questions. The ideal profile of a good telemarketer Next we are going to list the skills that a good telemarketer must have . You should not find one that knows how to develop all of them perfectly, […]
How to get good contactability there are several important factors that you must take care of throughout the campaign. Probably the most important is the database you are going to use. If it is of quality and has a good segmentation, you will get a greater number of correct contacts. If your database is of […]
This facilitates the technological advancement of call centers . Infrastructure savings: VoIP technology only requires a terminal with Internet and an application that facilitates its use. It is not necessary to have dozens of specific terminals, wiring and lines in a specific place. Cost savings: It is a technology that depends mainly on software , […]
What functions does a PBX or virtual switchboard offer? It provides a single number for external users to contact any employee or department in the company. Distribute calls to agents depending on user nes with an ACD protocol. Connections and disconnections made correctly. It automates answer calls and allows you to offer a menu for […]
Training: when you have to train new agents you will have hours and hours of conversations, questions, answers and witty outings from your agents. Everything will be easier when it comes to testing new workers. New doors: implementing call recording in your call center can open many doors for you. This system is mandatory to […]
Send comment SMS marketing in customer retention strategies Sep 21, 2022 | Telemarketing | 0 Comments SMS marketing in customer retention strategies Getting customers is the main objective of advertising campaigns . But no, it is not the most important thing for your business. The real challenge and success come when these users become loyal […]
To become a priority for many companies. Consumer decision-making is increasingly focus more on customer service than on price or product quality. Users want to know that they will have a good after-sales service and they prioritize it over other factors. Today we talk about technologies that promise to improve the customer experience when dealing […]
Of this type, you ne to customize. This strategy is nothing more than segmenting according to tastes, hobbies, type of customer, age or product and showing relevant information depending on the filters, including your promotional messages. There are thousands of tools to be able to do it easily in your database. Segment and personalize your […]
Its use is immiate or very short term. What is Intent Data The Intent Data are data sets extract from potential customers that, well treat, can prict very close behaviors. The analysis of this data is bas on the behavior and searches carri out on the Internet. The Intent Data is specializ in detecting behaviors […]
This experience can start from the advertising they see on said website and also from the acts they perform on it. They follow the behavior of the user to determine where they stay or which interest group they belong to . An example: cookies are responsible for saving the shopping cart when you visit a […]
Advantages of Inbound Telemarketing Solve doubts: in the pre-purchase phase, the customer usually has doubts about the product or service. The inbound allows you to solve them and close the sale. More ROI: 82% of marketing leaders believe that inbound generates a very positive return on investment (ROI) for the company. Loyalty: inbound allows you […]