Is it legal to record calls? Yes, it is completely legal, although you ne to meet some requirements. It is essential that you warn about the possible recording of the call . This action can be carri out by a pre-record message or by the agent himself with each of the clients. It is a switchboard that uses Internet protocols to be able to offer the service without having large and expensive devices in the office. It fulfills the same functions as a physical switchboard. But also offers a few extra advantages . It is stor in the cloud and does not take up physical space.

Thanks to its indeterminate location

On the network, it is possible to access it from anywhere in the world. You only ne Internet and a compatible device to access a PBX and start operating with it. Its configuration is simple, the implementation Nauru Email List cost is negligible and maintenance costs are almost zero. What functions does a PBX or virtual switchboard offer? It provides a single number for external users to contact any employee or department in the company. Distribute calls to agents depending on user nes with an ACD protocol. Connections and disconnections made correctly. It automates answer calls and allows you to offer a menu for call distribution.

Play music or automat messages to users

Call transfer between internal lines. Free internal calls between extensions. An updat call center with the desire to expand new lines of business must have a virtual switchboard or PBX . will not be publish. Mandatory fields are mark with * Contactability: meaning and examples Aug 31, 2022 | Telemarketing | 0 Comments If you are trying to carry out any telemarketing Singapore Lead campaign, the concept of contactability is vital to you. You should take this into account in the final phase of the campaign, that is, when measuring the results. Improving contactability is essential to achieve success in a specific action. Knowing how to measure the results of a campaign is just as important as the actions taken to launch the campaign.