Skype have been integrating
What functions does a PBX or virtual switchboard offer? It provides a single number for external users to contact any employee or department in the company. Distribute calls to agents depending on user nes with an ACD protocol. Connections and disconnections made correctly. It automates answer calls and allows you to offer a menu for…
Organization of calls and their distribution
Selling more in a call center is not easy, but now artificial intelligence can help you. The tools are available to everyone and help to avoid manual analysis that takes a lot of time and is not capable of offering objective data. Send comment Your email address will not be publish. Mandatory fields are mark…
AI Improving sales in a call center
Now you know much better what types of telemarketing exist according to their call system and location. Which do you think is more effective? Send comment Your email address will not be publish. Mandatory fields are mark with * Call Center: Strategies to increase sales June 22, 2022 | Call centers | 0 Comments If…
In order to generate calls in this
This is the standard definition and from which all types of telemarketing that exist are born. Yes, there are several types and each one has a key characteristic. Knowing them and using them properly can help you improve in certain aspects or sell one type of product better than another. Today we will tell you…
Compatibility it is compatible
WebRTC wants to take the quality of these communications to another level. What is WebRTC? WebRTC is a technology develop by Google that aims to do away with fix lines and all their drawbacks. WebRTC is bas on VoIP calls , that is, made over the Internet . These not only have almost zero support,…
Mandatory fields are mark with
In order to personalize it is key to have a well-segment database , because without this segmentation you will not be able to define a personalization. The more filters, the more segmentation possibilities you will get. The possibilities are almost endless SMS customization is almost endless and can be implement in almost any business. The…
There are thousands of tools
What will happen with the end of cookies Cookies are a fundamental part of the current mass advertising service provid on the Internet. Without them, the personalization of advertising will be questionable and it will be more difficult, if not impossible, to know the tastes of users . What Google intends is to use a…
The Internet is subject to constant
The Intent Data is capable of detecting Ana’s behavior and placing her above Juan when it comes to showing him offers from her. Without analyzing the Intent Data Juan will always be above Ana , since he is passionate about technology with more computer searches than Ana. Types of Intent Data that exist There are…
Well treat can very close behaviors
This translates into better brand acceptance and, well work, a generator of loyal customers. Advantages of Outbound Telemarketing Lead Generator: a cold calling campaign allows you to generate a large number of leads that are difficult to match with other types of marketing. Time saving: making calls is one of the best contact ways to…
In the Inbound the call center
Cloud service: can be access from anywhere in the world. Improve the quality of interactions. Integration with other services: email, WhatsApp, social networks… Optimization of the customer experience. It allows evaluating the personal management of an agent to highlight in which area they have more capabilities. Increases efficiency and profitability. A CRM is an indispensable…
