In the Inbound the call center

Cloud service: can be access from anywhere in the world. Improve the quality of interactions. Integration with other services: email, WhatsApp, social networks… Optimization of the customer experience. It allows evaluating the personal management of an agent to highlight in which area they have more capabilities. Increases efficiency and profitability. A CRM is an indispensable…

The right contacts are those who have

This facilitates the technological advancement of call centers . Infrastructure savings: VoIP technology only requires a terminal with Internet and an application that facilitates its use. It is not necessary to have dozens of specific terminals, wiring and lines in a specific place. Cost savings: It is a technology that depends mainly on software ,…