Cloud service: can be access from anywhere in the world. Improve the quality of interactions. Integration with other services: email, WhatsApp, social networks… Optimization of the customer experience. It allows evaluating the personal management of an agent to highlight in which area they have more capabilities. Increases efficiency and profitability. A CRM is an indispensable…
How to get good contactability there are several important factors that you must take care of throughout the campaign. Probably the most important is the database you are going to use. If it is of quality and has a good segmentation, you will get a greater number of correct contacts. If your database is of…
This facilitates the technological advancement of call centers . Infrastructure savings: VoIP technology only requires a terminal with Internet and an application that facilitates its use. It is not necessary to have dozens of specific terminals, wiring and lines in a specific place. Cost savings: It is a technology that depends mainly on software ,…
