Many organizations are turning to more cost-effici.T channels to better serve customers and keep business partners happy. Optimizing cx testing can help organizations meet their goals while also reducing the risk of testing. With cx organizations realizing the b.Efits of empathy and a more “Human-c.Tered” approach to customer service. They are embracing these notions through […]
Does it smell like buzzword in here? Thick trousers, nothing behind them? One thing is clear: for large companies, authenticity is a delicate matter . Too often authenticity is written on the flags, where in reality there is only script reality in it. The freelance journalist Julia Wadhawan recently made the typical misjudgments in her […]