A couple walks through the door of your restaurant, are greete warmly by your host or hostess. Seated promptly. Receive excellent customer Reasons Why You Should Encourage service. And are delighted by the dishes you’ve quickly placed in front of them for their meal.
What that couple doesn’t know is that you’re fully staffed. Fully stock, and don’t have many customers – A confluence of factors that contribute to a wonderful dining experience. Much to your delight. They both leave glowing online reviews.
Two nights later
a customer walks through the door of your partners email lists restaurant, is greet by a 20-minute wait time, the waitress forgets to refill their drink, and their meal (a second choice because you’re out of what they wanted) takes longer than usual to arrive.
What that customer doesn’t know is that you’re under staf, have run out of product, and it’s the busiest night you’ve had in months. They leave a negative review – one that accurately represents their experience.
The important thing to keep in mind is that it doesn’t matter what the customer doesn’t know – that’s not how they form their impression.
Rather, they develop opinions of your service or product base on their individual experience with it, which can vary greatly from customer to customer.
Therein lies the danger of allowing online reviews
However, there are plenty of reasons a visitor goes to your news site that link and to read an article why you should allow customers to provide their feedback.
Opening your business to praise and criticism from the public is a stressful, but important part of being a successful entrepreneur.
Here are five reasons why you should encourage your customers to provide online reviews of your product or service:
Consumers read online reviews to make purchasing decisions
According to statistics presented by phone number thailand SCORE. 50 percent of respondents to an online. Survey done by Ask Your Target Market check online reviews before making a purchase. Which means that potential customers want to know about the experiences of others before they decide whether they’ll invest in your product or service.