Deliver on your promises
Every customer who makes a purchase hopes that everything will go as plan, and is careful with every word spoken during the negotiation and ensures that they will follow through on every step of the service so that expectations are met. When the consumer makes a purchase and the experience is bad, they end up getting frustrated and associating the company’s image with something negative.
Therefore, not only will he mexico telegram data stop buying again, but he will also tell other people about his negative experience, damaging the company’s image.
It is essential to control expectations, agreeing with the customer only what can actually be achieve by the product and service, avoiding closing a deal at any cost.
The customer deserves the best
In the sales universe , we often a person unpretentiously scrolling hear the phrase “the customer is always right”. Well, this is not true in all areas, however, the customer should always be treat with the maximum effort you can dedicate to them. It is important that the entire team in your company knows how important it is to carry out this project or deliver this product with excellence and quality .
It is important to remember that retaining a customer is even more important than winning over new consumers, as through loyalty, we increase the average ticket and, consequently, the company’s profitability.
Furthermore, satisfied customers south africa numbers become brand evangelists, passing on the trust they have in the company to other close consumers such as friends and family.
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Don’t pass the problem on
The client called and needed you. It was your name that he remembered when he needed someone he could trust. Make it worth it, show that you care about what he needs.
Trust is essential in the loyalty process. If the customer remembers you, it is because the after-sales service was successful, but if you do not meet the expectations they created, all the work can go down the drain .
Therefore, it is essential that salespeople and other professionals are train to receive random calls and contacts from customers and deal with this situation.